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Our professional support team is online around the clock to help you resolve any issue.
Send a message to our support team and receive a detailed reply within 24 hours. Our technical experts cover every topic — account management, billing questions, connection troubleshooting, router configuration, and advanced protocol settings. We respond in English, Chinese, and Russian, and our replies always include step-by-step guidance rather than generic answers. If your issue requires escalation, your ticket is passed directly to a senior engineer, typically within 2 hours.
Get StartedClick the button below to access our online support system. Our team provides real-time chat support on weekdays with an average first-response time of under 5 minutes. Live chat is best for quick questions, connection troubleshooting, and account access issues. Our agents can share configuration files, help you through setup on any supported platform, and escalate to a senior engineer on the spot if a problem requires deeper investigation.
Get StartedVisit our comprehensive help centre for detailed installation guides, troubleshooting articles, protocol comparisons, and video tutorials covering every supported platform. Our documentation is updated every time we release a new app version, so instructions are always current. Most common issues — slow speeds, connection drops, app crashes, and DNS errors — can be resolved within minutes using the step-by-step guides. The help centre is available in all three supported languages.
Get StartedGo to the login page and click the 'Forgot password' link. Enter the email address you used to register and you will receive a password reset email within a few minutes. Follow the instructions in the email to create a new password. If you don't receive the email within 5 minutes, check your spam folder. If it is still missing, contact our support team via live chat and we will manually verify your identity and reset access.
Log in to your account and navigate to 'Account settings' or 'Subscription management'. You can view your current plan and select an upgrade at any time. Any difference in price is calculated on a pro-rata basis for the remaining days of your current billing period, so you are never charged twice for the same time. Downgrades take effect at the end of the current billing cycle.
First, try switching server locations — a specific server may be temporarily under maintenance. If that doesn't help, try switching between VPN protocols (WireGuard, OpenVPN, IKEv2) in the app settings. Restarting the app and your device resolves most transient issues. If the problem persists, contact our live support — our engineers can diagnose the issue remotely using anonymised diagnostic data you share from within the app.
If you subscribed within the last 7 days and want a refund, contact our support team via email or live chat. Provide the email address linked to your account and the reason for the refund request. We process all eligible refunds within 5–7 business days. Refunds are returned to the original payment method. Requests submitted after the 7-day window are reviewed individually based on usage and subscription history.
Try ZiyouFly risk-free for 7 days.
No commitment. No credit card required.
